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Section 10: Diagnostics, Restoring Defaults, Viewing Faults
10.1 General Diagnostics
The diagnostics function is designed to help you track down any
problems with the installed modules.
To enter the diagnostics section:
1. Enter Installer’s Programming ([*][8][Installer’s Code]).
2. Select “Diagnostics”.
3. To view diagnostics for Combus modules (PC6501, PC6108A,
PC6216, PC6204, PC6400, PC6820), select “Combus
Modules”. To view diagnostics for Backbone modules
(PC6442, PC6443), select “Backbone Modules”.
4. If there are no problems, the keypad will display “PC6010
System No Faults Found.”
If there is a problem, the keypad will display “Error...
Module.” This message will be accompanied by either “E”
“T” or “LV” followed by a number. The number represents
the module (see list below). The letters represent the
following:
E = communications error. The main panel has lost
communications with the module.
T = tamper. The tamper zone on the module has been
activated.
LV = low voltage. The module is not receiving enough
voltage from the Combus.
Below is a list of the indicated numbers and which modules
they represent.
Indicated # Combus Module
1-16 PC6501 - #1-16
65 PC6400
66-95 PC6108A - #1-30
146-154 PC6216 - #1-9
178-193 PC6204 - #1-16
210-225 PC6820 - #1-16
Indicated # Backbone Module
33 Not used
34 PC6442
35 PC6443
For example, if the display shows ‘E- T-65 LV- ‘, this means that
the tamper on the PC6400 RS-232 module has been activated.
If there is more than one problem, use the arrow keys (<>)
through the list.
10.2 Restoring Factory Default
Programming
Software Default
This option is only available during the first minute after power
up. To perform a software default:
1. Disconnect, and then reconnect the AC and battery power.
2. Go to a system keypad, enter a Master code and select
“Allow System Service”.
3. Exit user programming and then enter Installer’s
Programming ([*][8][Installer’s Code]).
4. Select “Diagnostics”, and then “Factory Default”.
5. The keypad displays the message “Power System Down and
Restart”. Remove all power to the main panel. This erases all
programming, and resets the system to factory default
settings. You will have to re-enroll all the modules.
Hardware Default
If the installer’s code is lost inadvertently, the only way to
reprogram the system is to perform a hardware default.
To reset the panel to its factory default settings, perform the
following:
1. Power the system down by removing both the AC
connections and the battery power from the control panel.
2. Short the Z1 and PGM1 terminals on the control panel.
Nothing else should be connected to Z1 or to the PGM
terminals.
3. Restore power to the control panel. Connect the battery first,
then the AC. Wait for 20 seconds.
4. Power down the panel by removing both the AC and battery
connections.
5. Remove the short between the Z1 and PGM1 terminals.
6. Power up the panel. Connect the battery first, then the AC.
The system has reloaded all factory default settings. You will
need to re-enroll all the modules. The only part of the
system’s memory that will not be changed is the event buffer.
10.3 Viewing Fault Conditions
The control panel continuously monitors a number of possible
fault conditions. If one of these faults occur, after a user enters
their access code,
• the keypad beeps twice every 10 seconds
• when a user enters their code on the keypad, the system
displays a menu choice which gives an opportunity to view
the fault condition(s).
NOTE: A fault condition reduces the security the system is
designed to provide.
Users with Basic codes will only be able to view the following
faults:
• Telephone line
• Battery
• AC power
• Seismic detector test
• Fire Trouble
If there is a fault not included in the above list, the system will
show a General System Fault.
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